We could not be happier with not only our new truck but also the way we were treated by the folks at Bowen Scarff Ford! Rick Cuddie is our salesperson and he made sure we got what we were looking for and kept us informed through every step of the process. I cannot speak highly enough if Rick as he is the consummate professional and someone I would not hesitate to recommend to friends and family! A stress free process even through the financing portion with Tim. No pressure ever!
I've been researching potential new cars online for months and finally decided on a Lincoln MKZ. Bowen Scarff just happened to have 2 models with everything I was looking for. Clint, my salesperson, was extremely friendly and easy to talk to. He was patient, kind, and answered my laundry list of questions without hesitation. Clint never made me feel pressured in any way. He answered my emails and text messages promptly while I was considering which vehicle to go with. The financing and trade in piece of the deal was a breeze! I would recommend this class act dealership to anyone who is in the market for a new or used car.
Over the years I have done many transaction buying new and used cars,Rvs, and boats so I think I qualify as an experienced buyer. Never before have I taken time to write about it, but my experience at Bowen Scarff Ford with my sales person Ron was the best I ever had in any type of vehicle transaction. He is a great listener and so easy to relate what my needs were and never tried to sale me something that didn't fit my request. It was a great experience and yes I will buy from them again if the need comes up. Even when it came time to meet with Tom the F&I person that was great there was no pushing me into extras or warranty I didn't want. But yes I did buy the warranty after thinking how complicated these trucks are getting. From the first e-mail to the purchase I always felt in control and a mutual respect of the process.Price was great the trade in allowance more than fare and the process painless. Thanks Ron and Tom and Bowen Scarff Ford .. Paul
Satisfied customers - My husband and I were completely satisfied with our experience at Bowen Scarff. This is the 3rd Ford we have purchased there with the same great results. Special thanks to Ron Olson who went out of his way to help.
I went through the Linclon Build process online and then a local search which listed several possible matches, I found a Lincoln MKZ Hybrid at Bowen Scarff that closely matched my option selections. I selected to schedule a test drive and received a call-back within a couple of hours. I was able schedule a test drive for the following day. I'm very happy with the car after driving ~200 city / highway miles. My only complaint is that I had pointed out what appeared to be scuff marks inside the front doors and was told not to worry a clean-up would be done. I'm sure Ron Olson was depending on the process to satisfy this minor issue - bottom line, a new car with just 21 miles on it should be 'like new'. Another thing that the dealership should look into is fully eliminating streaking on the inside front windows. They were wiped but not fully clean as when the light is right the streaks are evident.
Loren King helped us pick out a car that we didn't originally want... and we LOVE IT!! He is an exceptional salesman! Charming and kinda cute too! Or so my wife thinks so. 😉
Jim Sanborn of Bowen Scarff Ford in Kent was very helpful in assisting me to design and select the best options in the Ford Transit Van I am purchasing. He provided me with a great number of details, options and considerations in making the optimum choice and did so cheerfully!
Friendly, patient and helpful sales person - Loren King was very helpful in finding a great used car for me. After the sale, he met me near my home to show me all about the features of the car I recommend him thoroughly.
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